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Burton, M.K.: Reference interview : strategies for children (1998)
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Quinn, B.: Beyond efficacy : the exemplar librarian as a new approach to reference evaluation (1994)
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Thorell, L.: Doing business on the Internet (1994)
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Assessment and accountability in reference work (1992)
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Whitlatch, J.B.: Reference services : research methodologies for assessment and accountability (1992)
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