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Hernon, P.; McClure, C.R.: Library reference service : an unrecognized crisis - a symposium (1987)
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Hernon, P.; McClure, C.R.: Quality of data issues in unobtrusive testing of library reference service : recommendations and strategies (1987)
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Hernon, P.; McClure, C.R.: Electronic U.S. government information : policy issues and directions (1993)
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Hernon, P.: Utility measures, not performance measures, for library reference service? (1987)
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Hernon, P.: Disinformation and misinformation through the Internet : findings of an exploratory study (1995)
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Hults, P.: Reference evaluation : an overview (1992)
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Assessment and accountability in reference work (1992)
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Head, M.C.; Marcella, R.; Smith, J.M.: Are you being served? : The quality of business information provision in Scottish public libraries (1995)
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Head, M.C.; Marcella, R.: ¬A testing question : the quality of reference services in Scottish public libraries (1993)
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Durrance, J.C.: Factors that influence reference success : what makes questioners willing to return? (1995)
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