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Oberg, L.R.: Rethinking reference : smashing icons at Berkeley (1993)
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Kaczor, S.: Reference service in an electronic age : a view from two worlds based on an SLA program (1995)
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Lewis, D.W.: Making academic reference service work (1994)
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Fedunok, S.: Internet One : the Binghampton University Libraries' interface to the Internet (1995)
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Watstein, S.: Reference service in a digital age (1998)
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