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Watts, A.: St Louis Electronic City Hall : a partnership for civic information (1998)
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Tygett, M.; Lawson, V.L.; Weessies, K.: Using undergraduate marketing students in an ubobtrusive reference evaluation (1996)
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Crawford, G.A.: ¬A conjoint analysis of reference services in academic libraries (1994)
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Webb, J.: Innovative approaches to improve visibility : public access to public information in the Oregon Public Access Catalog (1994)
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Brown, J.D.: Using quality concepts to improve reference services (1994)
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