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Bates, M.E.: Finding the question behind the question (1998)
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Peterson, I.C.: Effective question negotiation in the reference interview (1997)
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Swartzberg, T.: Identifying and spreading expertise : The knowledge manager's brief: to disseminate a company's data and the know-how of its staff (1999)
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Cole, C.; Kennedy, L.; Carter, S.: ¬The optimization of online searches through the labelling of a dynamic, situation-dependent information need : the reference interview and online searching for undergraduates doing a social-science assignment (1996)
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Lamy, J.-P.: ¬L'¬entretien de reference : une notion a introduire dans un enseignement renove (1998)
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