Document (#7621)

Author

Westbrook, L.
DeDecker, S.

Title

Supporting user needs and skills to minimize library anxiety : considerations for academic libraries

Source

Reference librarian. 1993, no.40, S.43-51

Year

1993

Abstract

Academic reference and instruction librarians are committed to providing excellent and appropriate service to their library users. However, the increasing diversity of users in today's academic libraries, coupled with the overwhelming amount of information available in a variety of formats, orften form barriers which prevent users from feeling sufficiently comfortable in approaching the reference desk to ask for assistance. Guidelines are suggested for use by academic librarians in evaluating facilities, services and staff in their libraries to assess their effectiveness in welcoming users and validating their information needs

Theme

Informationsdienstleistungen

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4. Rose, P.M.; Stoklosa, K.; Gray, S.A.: ¬A focus group approach to assessing technostress at the reference desk (1998) 0.18

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5. Sarkodie-Mensah, K.: ¬The human side of reference in an era of technology (1998) 0.18

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