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Ballard, T.; Smith, J.: ¬The human interface : an ongoing study of OPAC usage at Adelphi University (1992)
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Connaway, L.S.; Budd, J.M.; Kochtanek, T.R.: ¬An investigation of the use of an online catalogue : user characteristics and transaction log analysis (1995)
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Stewart, M.R.: Users, standards, and access : in search of the standard user (1992)
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