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Schilling-Eccles, K.; Harzbecker, J.J.: ¬The use of electronic mail at the reference desk : impact of a computer-mediated communication technology on librarian-client interactions (1998)
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Osborne, L.N.: Topic development in USENET newsgroups (1998)
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Fowell, S.P.; Levy, P.: Computer-mediated communication in the information curriculum : an initiative in computer-supported collaborative learning (1995)
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December, J.: Units of analysis for Internet communication (1996)
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Gurak, L.J.; Silker, C.M.: Technical communication research : from traditional to virtual (1997)
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