Document (#9278)

Author

Herman, D.

Title

But does it work? : evaluating the Brandeis reference model

Source

Reference services review. 22(1994) no.4, S.17-28

Year

1994

Abstract

The Brandeis model of reference service delivery, which consists of a student-staffed information desk and a professional reseaarch consultation service, attemps to preserve the quality of the reference encounter at a time of dramatically increased demand. In this article, Herman describes a multifaceted evaluation of the model, which has neen in place since 1990. A retreat was held to redefine the model's ideals, an unabstrusive studa was performed to measure the effectiveness of the information desk, and a focus group project was used to gauge patron response. The overall conclusion of the study is that the model provides a high-quality service that has been enthusiastically received, but that improvements need to be made in the referral of patrons from the information desk to the librarian

Theme

Informationsdienstleistungen

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