Document (#9758)

Author
Tero, A.
Briggs, P.
Title
Consistency versus compatibility : a question of levels?
Source
International journal of human-computer studies. 40(1994) no.5, S.879-894
Year
1994
Abstract
Consistency can be expressed in terms of minimal components of an interaction language. However, what is taken as a unit in describing stimulus event is crucial. A particular command set may be generated by very few rules (internal consistency) but should also map on to the users' expectations. Sixty subjects took part in a simple computer game in order to explore the relationship between internal consistency, compatibility, and mode of learning. Internal consistency was found to be related to the subjects' ability to create an explicit model of the task, and compatibility was related to enhanced performance on the task. There was evidence that properties of a consistent underlying rule structure were made more salient when the mapping were consistent with users' expectations - and only under these circumstances were performance benefits observed

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