Document (#9925)

Author

Thorne, R.
Whitlatch, J.B.

Title

Patron online catalog success

Source

College and research libraries. 55(1994) no.6, S.479-497

Year

1994

Abstract

The project explored the ways in which the online catalogue contributes, or does not contribute to the success of library users. Key issues examined included: whether students are really getting appropriate assistance when using the online catalogue; the most common searching successes and failures observed for people using the online catalogue without staff assistance; and the effectiveness of online catalogue use by librarians providing reference assistance compared to other sources (reference books, electronic and printed indexes). Reviews relevant studies of online catalogues and reference success and describes the methodology and results of 3 different online catalogue studies: the Reference Assessment Survey; the online catalogue study of unassisted users; and the document availability study; all conducted at San José State University Library; California, using the Reference Transaction Assessment Instrument. Considers the implications of the results for reference practice and study methodology

Theme

OPAC
Benutzerstudien

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