Search (2 results, page 1 of 1)
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author_ss:"Basch, R."
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year_i:[1990 TO 2000}
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theme_ss:"Informationsdienstleistungen"
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language_ss:"e"
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Basch, R.: May I help you? : Customer service beyond. (1990)
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Basch, R.: Electronic information delivery : ensuring quality and value (1995)
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