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Crews, K.D.: ¬The accuracy of reference service : variables for research and implementation (1988) 1.00
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Swift, I.I.: Classifying readers' questions (1934) 1.00

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Maciuszko, K.L.: ¬A quiet revolution : community online systems (1990) 1.00
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Gardner, R.J.: ¬The ten commandments for library customers (1975) 1.00
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Ensor, P.: ¬The reference medium of choice : print or electronic (1994) 1.00
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Umlauf, K.: Verbraucherberatung in der Stadtbibliothek Ludwigsburg (1989) 1.00
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Derr, R.L.: Questions: definitions, structure, and classification (1985) 1.00
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Lynch, M.J.: Reference interviews in public libraries (1978) 1.00
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Markey, K.: Levels of question formulation in negotiation of information need during the online presearch interview : a proposed model (1981) 1.00
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Derr, R.L.: Information seeking expressions of users (1984) 1.00
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Derr, R.L.: ¬A conceptual analysis of information need (1983) 1.00
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Bucknall, T.; Mangrum, R.: U-search : a user study of the CD-ROM service at the University of North Carolina at Chapel Hill (1992) 1.00
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Hattery, M.: Videotex in the US in 1991 (1991) 1.00

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Allan, A.: Library malpractice suit : could it happen to you? (1976) 1.00
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Machovec, G.S.: WAIS: Wide Area Information Servers (1992) 1.00
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Durrance, J.C.: Community information services : an innovation at the beginning of its second decade (1984) 1.00
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Horn, R.: Why they don't ask questions (1974) 1.00

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Lynch, M.J.: Reference interviews in public libraries (1978) 1.00
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Cole, P.F.: ¬The analysis of reference question records as a guide to the information requirements of scientists (1958) 1.00
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Anderson, B.: CD-ROM LANs : a new challenge for reference librarians (1992) 1.00
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