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Crews, K.D.: ¬The accuracy of reference service : variables for research and implementation (1988) 1.00
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Swift, I.I.: Classifying readers' questions (1934) 1.00

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Maciuszko, K.L.: ¬A quiet revolution : community online systems (1990) 1.00
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Gardner, R.J.: ¬The ten commandments for library customers (1975) 1.00
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Ensor, P.: ¬The reference medium of choice : print or electronic (1994) 1.00
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Questions (1978) 1.00

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Lehnert, W.G.: ¬The process of question answering (1978) 1.00
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School library reference services in the 90s : where we are, where we're heading (1994) 1.00
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Conflicts in reference services (1985) 1.00

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Umlauf, K.: Verbraucherberatung in der Stadtbibliothek Ludwigsburg (1989) 1.00
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Derr, R.L.: Questions: definitions, structure, and classification (1985) 1.00
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Does this completely answer your question? : color, 16 min (1992) 1.00
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Libraries and information service today : the yearly chronicle (1991) 1.00
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Reference and information services : a reader for the nineties (1991) 1.00
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Jahoda, G.; Braunagel, J.S.: ¬The librarian and reference queries : a systematic approach (1980) 1.00
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Lynch, M.J.: Reference interviews in public libraries (1978) 1.00
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Markey, K.: Levels of question formulation in negotiation of information need during the online presearch interview : a proposed model (1981) 1.00
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Derr, R.L.: Information seeking expressions of users (1984) 1.00
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Derr, R.L.: ¬A conceptual analysis of information need (1983) 1.00
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Bucknall, T.; Mangrum, R.: U-search : a user study of the CD-ROM service at the University of North Carolina at Chapel Hill (1992) 1.00
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