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Galvin, T.J.: Current problems in reference service (1971) 1.00
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Grogan, D.: More case studies in reference work (1972) 1.00
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Malley, I.: ¬The basics of information skills teaching (1984) 1.00
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Campbell, M.J.: Business information services : some aspects of structure, organization and problems (1981) 1.00
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Community information : what libraries can do (1980) 1.00

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Bunch, A.: Community information services : their origin, scope and development (1982) 1.00
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Corrall, S.: Strategic planning for library and information services (1994) 1.00
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Crawford, M.J.: Information broking : a new carees in information work (1988) 1.00
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Dare, G.A.; Bakewell, K.G.B.: ¬The managers's guide to getting the answers (1983) 1.00
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Owen, T.: Success at the enquiry desk (1996) 1.00

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Burton, P.F.: Information technology and society : implications for the information professions (1992) 1.00
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Webb, S.P.: Making a charge for library and information services (1994) 1.00
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Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1987) 1.00
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Glastonbury, B.; Lamendola, W.: ¬The integrity of intelligence : a bill of rights for the information age (1993) 1.00
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Anderson, C.L.; Hauptman, R.: Technology and information services : challenges for the 1990's (1993) 1.00
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Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995) 1.00
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Levinson, R.W.: Information and referral networks : doorways to human services (1988) 1.00
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Katz, B.: Community college reference services : a working guide for and by librarians (1992) 1.00
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Richardson, J.V.: Knowledge-based systems for general reference work : applications, problems, and progress (1995) 1.00
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Berinstein, P.: Communicating with library users : a self-study program (1994) 1.00
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