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Schreiber, K.: Bestandsaufbau, Bestandspflege, Bestandserschließung eines Informationsapparates (1978) 1.00
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Hoffmann, B.: Professionalität für kundenorientierte Dienstleistungen : Bibliographie, Auskunft und Informationsvermittlung in der bibliothekarischen Ausbildung (1994) 1.00
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Informationsdienst an Öffentlichen Bibliotheken der Bundesrepublik Deutschland (1986) 1.00
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Katz, W.A.: Introduction to reference work (1997) 1.00

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Heinrich, G.; Thauer, W.: Bibliographie und Auskunftsdienst als Lehrfach : 2 Vorträge (1975) 1.00
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Katz, W.A.: Introduction to reference work : Vol.1: Basic information sources; vol.2: Reference services and reference processes (1992) 1.00
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Reference and information services : an introduction (2001) 1.00
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Reference and information services : an introduction (1995) 1.00
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