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Informationsvermittlung 1988 : Bestandsaufnahme, Probleme, Analyse, Trends; Bericht über das gemeinsame Projekt der IuD-Kommission des Dbi und der FH Hannover, FB BID im WS 1988/89 und SS 1989. (1989) 1.00
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Kuhlthau, C.C.: Developing a model of the library search process : cognitive and affective aspects (1988) 1.00
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Biener, M.E.: Community information service als Dienstleistung der Öffentlichen Bibliotheken in England (1988) 1.00
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Capurro, R.: Öffentliche Bibliotheken in der Informationsgesellschaft (1988) 1.00
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Devant, R.: ¬Der Informationsdienst in den Öffentlichen Bibliotheken der Bundesrepublik Deutschland : Entwicklung und Stand (1986) 1.00
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Fielitz, J.: Zur Geschichte des Auskunftsdienstes an wissenschaftlichen Bibliotheken in Deutschland (1982) 1.00
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Lokale Auskunftsstellen : Typologie (1988) 1.00

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Rasche, M.: Zwei Jahre Informationsbroschürendienst : ein Angebot und seine Annahme (1989) 1.00
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Reddel, S.: Darstellung britischer Bibliotheksdienste (1988) 1.00
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Tätigkeiten im Auskunftsdienst : Beschreibung der bibliographischen Arbeiten (1982) 1.00
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Thun, H.-P.: Workshop 'Information services for industry' (1989) 1.00
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Hattendorf, L.C.: ¬The art of reference collection development (1989) 1.00
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Adams, M.S.; Judd, B.: Evaluating reference librarians : using goal analysis as a first step (1984) 1.00
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Altmann, E.: Assessment of reference services (1982) 1.00

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Bunge, C.A.: Planning, goals, and objectives for the reference department (1984) 1.00
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Gers, R.; Seward, L.J.: Improving reference performance : results of a statewide study (1985) 1.00
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Hernon, P.; McClure, C.R.: Library reference service : an unrecognized crisis - a symposium (1987) 1.00
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James, G.R.: Reference: analysis, management and training (1982) 1.00
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Murfin, M.E.; Gugelchuk, G.M.: Development and testing of a reference transaction assessment instrument (1987) 1.00
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Weech, T.L.: Who's giving all those wrong answers? : direct service and reference personnel evaluation (1984) 1.00
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