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Christensen, A.: Virtuelle Auskunft mit Mehrwert : Chatbots in Bibliotheken (2008) 1.00
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Johnson, J.D.: ¬An impressionistic mapping of information behavior with special attention to contexts, rationality, and ignorance (2009) 1.00
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Becker, T.: Kollegiales Feedback im Auskunftsdienst : Qualitätsstandards als Instrument der kooperativen Qualitätssicherung (2009) 1.00
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Gläser, C.: ¬Die Bibliothek als Lernort : neue Servicekonzepte (2008) 1.00
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Hütte, M.; Kundmüller-Bianchini, S.; Kustos, A.; Nilges, A.; Platz-Schliebs, A.: Von der Teaching Library zum Lernort Bibliothek (2009) 1.00
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Hapke, T.: Informationskompetenz 2.0 und das Verschwinden des "Nutzers" (2007) 1.00
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Christensen, A.: Auskunft 2.0 : Vom Wie und Wo der bibliothekarischen Antwort im Web 2.0 (2007) 1.00
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Sühl-Strohmenger, W.: Medienkompetenz und Bibliotheken in Deutschland (2007) 1.00
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Homeyer, E.: lnformationskompetenz an Grundschulen : Probleme und Perspektiven für Schulen und Lehrer ; mit einem wertenden Überblick der Fortbildungsangebote in den einzelnen Bundesländern (2008) 1.00
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Lankes, R.D.: New concepts in digital reference (2009) 1.00
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Case, D.O.: Looking for information : a survey on research on information seeking, needs, and behavior (2002) 1.00
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Shen, Y.: Scholarly communication in scientific research practice : a study of computer sciences faculty (2006) 1.00
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Kormos, J.: On the methods by which we acquire information, and the effectiveness of libraries in supporting these behaviors (2005) 1.00
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