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West, S.M.: Information delivery strategies and the rural student (1992) 1.00
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Kuhlthau, C.C.: Developing a model of the library search process : cognitive and affective aspects (1988) 1.00
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Jordan, J.; Brintle, L.: Coalition for communication : developing a public communication system (1993) 1.00
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Foster, J.: Collaborative information seeking and retrieval (2006) 1.00
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Case, D.: Information seeking (2006) 1.00

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Whitlatch, J.B.: Reference services : research methodologies for assessment and accountability (1992) 1.00
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Curry, D.A.: Assessing and evaluating diversity in the reference department (1992) 1.00
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Hults, P.: Reference evaluation : an overview (1992) 1.00

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Martin, L.M.: Evaluating OPACs or, OPACs are reference tools, too! (1992) 1.00
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Toase, C.A.: Train your staff to provide 95 per cent correct answers (1990) 1.00
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Natale, J.A.; Galloway, J.W.: Remote telephone use in reference service (1993) 1.00
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Dearie, T.N.; Perez, A.J.: Traditional access to the library via telephone service (1992) 1.00
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Bristow, A.: Academic reference service over electronic mail (1992) 1.00
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Blandy, S.G.: What do faculty want? (1992) 1.00

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Schnelling, H.: Library networking in Germany (1993) 1.00

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Jacobsen, T.E.: 'All I need is in the computer' : reference and bibliographic instruction in the age of CD-ROMs (1992) 1.00
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Hattendorf, L.C.: ¬The art of reference collection development (1989) 1.00
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Adams, M.S.; Judd, B.: Evaluating reference librarians : using goal analysis as a first step (1984) 1.00
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Altmann, E.: Assessment of reference services (1982) 1.00

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Bunge, C.A.: Planning, goals, and objectives for the reference department (1984) 1.00
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