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Godlewsky, S.G.: ¬A survey of reference services in art libraries. (1989)
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Smith, D.E.: Reference expert systems : humanizing depersonalized service (1989)
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Parrott, R.: Simulation of the reference process : Part 2: REFSIM, an implementation with expert and ICAI modes (1989)
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Micco, M.; Smith, I.: Designing a workstation for information seekers (1989)
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Kuhlen, R.: Transfer and transformation of information : overcoming pragmatic difficulties in contemporary online information systems (1988)
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North, G.W.: Will your library be the spatial data information center of the future? (1989)
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Patrick, W.: Consumer health information services in England : a personal view of the top two (1989)
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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Durrance, J.C.: Information needs : old song, new tune (1989)
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Carbone, J.J.: Small public libraries : suggestions for reference service improvement (1988)
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Tifft, R.: ¬The growth and development of information and referral in library services : a selective history and review of some recent developments (1988)
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Healy, L.M.; Carey, M.L.: Focus on the client : social service dimensions of I&R (1988)
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Robinson, B.M.: Reference services : a model of question handling (1989)
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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Dervin, B.; Nilan, M.: Information needs and uses (1986)
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Kuhlthau, C.C.: Longitudinal case studies of the information search process of users in libraries (1988)
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