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Benson, A.C.: ¬The complete Internet companion for librarians (1995) 1.00
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¬The role and impact of the Internet on library and information services (2001) 1.00
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John, N.R.; Valauskas, E.J.: ¬The Internet initiative : libraries providing Internet services and how they plan, pay and manage (1995) 1.00
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Maczewski, J.-M.: Studium digitale : Geisteswissenschaften und WWW (1996) 1.00
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Pfeiffer, S.: Dem Spürsinn auf der Spur : subjektivierendes Arbeitshandeln an Internet-Arbeitsplätzen am Beispiel Information-Broking (1999) 1.00
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Nicholas, D.: Assessing information needs : tools, techniques and concepts for the Internet age (2000) 1.00
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Library resources on the Internet : strategies for selection and use (1992) 1.00
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Gurstein, M.: Community informatics : enabling communities with information and communication technologies (2000) 1.00
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Trends für Großstadtbibliotheken - Zukunft wissenschaftlicher Bibliotheken - Multi-Media und Internet (1998) 1.00
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New technologies and reference services (2000) 1.00

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Härkönen, S.: Digital Reference Konsortien : Kooperative Online-Auskunft in Bibliotheken (2007) 1.00
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Ronan, J.S.: Chat reference : A guide to live virtual reference services (2003) 1.00
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Coffman, S.: Going live : starting and running a virtual reference service (2003) 1.00
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Pace, A.K.: ¬The ultimate digital library : where the new information players meet (2003) 1.00
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Lipow, A.G.: ¬The virtual reference librarian's handbook (2003) 1.00
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Brennscheidt, A.: AskA-Services : Nicht-bibliothekarische Informationsdienstleister im Internet (2003) 1.00
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Hirko, B.; Ross, M.B.: Virtual reference training : the complete guide to providing anytime anywhere answers (2004) 1.00
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Ruiter, J. de: Aspects of dealing with digital information : "mature" novices on the Internet (2002) 1.00
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Nicholas, D.: Assessing information needs : tools, techniques and concepts for the Internet age (2000) 1.00
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Härkönen, S.: Bibliothekarischer Auskunftsdienst im Informationsverbund : Digital Reference Konsortien in den USA (2003) 1.00
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