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Gardner, R.J.: ¬The ten commandments for library customers (1975) 1.00
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Questions (1978) 1.00

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Lehnert, W.G.: ¬The process of question answering (1978) 1.00
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Lynch, M.J.: Reference interviews in public libraries (1978) 1.00
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Thun, H.-P.: ¬Der Informationsdienst der Öffentlichen Bibliothek (1971) 1.00
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Allan, A.: Library malpractice suit : could it happen to you? (1976) 1.00
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Davinson, D.: Reference service (1979) 1.00

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Degligdisch, J.: ¬Der Kommunikationsprozeß im Auskunftsdienst (1976) 1.00
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Call, K.: Auskunftsinterview und Auskunftsprotokoll (1974) 1.00
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Horn, R.: Why they don't ask questions (1974) 1.00

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Lynch, M.J.: Reference interviews in public libraries (1978) 1.00
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Materialien zum Informationsdienst I : Informationsfragen aus der Stadtbibliothek Duisburg (1972) 1.00
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Brittain, J.M.: Information and its users : a review with special reference to the social sciences (1970) 1.00
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Childers, T.A.; Crowley, T.: Information service in public libraries : two studies (1971) 1.00
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House, D.E.: Reference efficiency or reference deficiency (1974) 1.00
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Murfin, M.E.; Wynar, L.R.: Reference service : an annotated bibliographic guide (1977) 1.00
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Auster, E.; Lawton, S.B.: ¬The negotiation process in on-line bibliographic retrieval (1979) 1.00
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Knapp, S.D.: ¬The reference interview in the computer-based setting (1978) 1.00
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Norman, O.G.: ¬The reference interview : an annotated bibliography (1979) 1.00
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Somerville, A.N.: ¬The place of the reference interview in computer searching : the academic setting (1977) 1.00
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