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  1. Kleiner, J.P.: Ensuring quality reference desk service : the introduction of a peer process (1991) 10.28
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  2. Kleiner, J.P.: ¬The electronic library : the hub of the future's information networks (1993) 10.28
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  3. Kleiner, J.P.: End-user searching in the electronic enviroment : a user-evaluation of InfroTrac and Government Publications Index (1989) 10.28
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    Kleiner, J.P.