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  1. Ounanian, L.A.: ¬The '¬Infomerger' : a reference service delivery model (1996) 10.60 
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    Author
    Ounanian, L.A.
  2. Ounanian, L.A.: Adding value : using a Lotus Notes database to improve reference service (1996) 10.60 
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    Ounanian, L.A.