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  1. Schloman, B.F.: Managing reference services in an electronic environment (1993) 10.56
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    Author
    Schloman, B.F.
  2. Kovacs, D.K.; Schloman, B.F.; McDaniel, J.A.: ¬A model for planning and providing reference services using Internet resources (1994) 10.56
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    Schloman, B.F.