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  1. Owen, T.: Success at the enquiry desk (1996) 9.87
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    Compass
    Libraries / Reference services
    Subject
    Libraries / Reference services
  2. Buckland, M.: Redesigning library services : a manifesto (1992) 9.87
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    Libraries / Reference services
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    Libraries / Reference services
  3. Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998) 9.87
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    Libraries / Reference services
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    Libraries / Reference services
  4. Grogan, D.: Practical reference work (1992) 9.87
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    Libraries / Reference services
    Subject
    Libraries / Reference services
  5. Katz, W.A.: Introduction to reference work : Vol.1: Basic information sources; vol.2: Reference services and reference processes (1992) 9.87
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    Libraries / Reference services
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    Libraries / Reference services