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Owen, T.: Success at the enquiry desk (1996) 9.91

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Compass: Libraries / Reference services
Subject: Libraries / Reference services

Buckland, M.: Redesigning library services : a manifesto (1992) 9.91

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Compass: Libraries / Reference services
Subject: Libraries / Reference services

Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998) 9.91

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Compass: Libraries / Reference services
Subject: Libraries / Reference services

Grogan, D.: Practical reference work (1992) 9.91

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Compass: Libraries / Reference services
Subject: Libraries / Reference services

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