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  1. Reference and information services : an introduction (1991) 9.36
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    Reference services (Libraries)
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    Reference services (Libraries)
  2. Owen, T.: Success at the enquiry desk (1996) 9.36
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    Reference services (Libraries)
  3. Grogan, D.: Grogan's case studies in reference work : Vol.1-6 (1987) 9.36
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    Reference services (Libraries)
  4. Grogan, D.: Practical reference work (1979) 9.36
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    Reference services (Libraries)
  5. Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998) 9.36
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    Reference services (Libraries)
  6. Kuhlthau, C.C: Seeking meaning : a process approach to library and information services (2004) 9.36
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  7. Katz, W.A.: Introduction to reference work : Vol.1: Basic information sources; vol.2: Reference services and reference processes (1992) 9.36
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  8. Reference and information services : an introduction (2001) 9.36
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  9. Reference and information services : an introduction (1995) 9.36
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