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  1. Crews, K.D.: ¬The accuracy of reference service : variables for research and implementation (1988) 4.03
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  2. Swift, I.I.: Classifying readers' questions (1934) 4.03
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  3. Maciuszko, K.L.: ¬A quiet revolution : community online systems (1990) 4.03
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  4. Gardner, R.J.: ¬The ten commandments for library customers (1975) 4.03
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  5. Mayerhöfer, J.: Informations- und Wissensvermittlung in Bibliotheken (1983) 4.03
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  6. Krötzsch, J.: ¬Das Gelbe Haus Schotten (1992) 4.03
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  7. Holler, U.: ¬Die Organisation der Informationsarbeit bei der Stadtbibliothek Duisburg (1984) 4.03
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  8. Fligge, J.: ¬Die Bibliotheken, Mittler im technischen Wandel (1985) 4.03
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  9. Ensor, P.: ¬The reference medium of choice : print or electronic (1994) 4.03
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  10. Questions (1978) 4.03
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  11. Eisenburger, P.: ¬Die Stadtbibliothek im Gelben Haus Schotten (1991) 4.03
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  12. Lehnert, W.G.: ¬The process of question answering (1978) 4.03
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  13. School library reference services in the 90s : where we are, where we're heading (1994) 4.03
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  14. Nagl, M.: ¬Die Bibliothek als kulturelles Dienstleistungszentrum (1988) 4.03
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  15. Conflicts in reference services (1985) 4.03
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  16. Braun, M.: Aufbau eines Fax-Netzes (1993) 4.03
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  17. Bittner, E.: Bildschirmtext im Angebot einer öffentlichen Bibliothek : das Beispiel Bielefeld (1992) 4.03
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  18. Umlauf, K.: Verbraucherberatung in der Stadtbibliothek Ludwigsburg (1989) 4.03
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  19. Schwuchow, W.: Qualitätsmanagement für Informationsdienste (1993) 4.03
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  20. Steinaecker, C. von: 'Inform' - Information for Minnesota (1993) 4.03
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