Document (#10099)

Author

Summerhill, K.S.

Title

¬The high cost of reference : the need to reassess services and service delivery

Source

Reference librarian. 1994, no.43, S.71-85

Year

1994

Abstract

Examines the cost-effectiveness of reference services in the academic library. Reference librarians must reassess their service priorities and service delivery methods in order to operate efficiently and comptete effectively with commercial information services. Areas of concern include inappropriate allocation of librarians' time to tasks not requiring their skills, and inherently inefficient service delivery methods centred round the reference desk. Concludes that traditional reference services are not cost-effective and proposes moving to an office consultation model for reference service through scheduled in-depth consultations which would be combined with an information desk for more routine enquiries

Theme

Informationsdienstleistungen

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