Document (#10973)

Author
Berinstein, P.
Title
Communicating with library users : a self-study program
Imprint
Washington, DC : Special Libraries Association
Year
1994
Pages
xxx S
Isbn
0-87111-433-X
Abstract
This self-study workbook guides the librarian toward understanding of the library patron. Through examples and exercises, this workbook illustrates factors that influence communication and offers techniques librarians can adopt for effective interaction at the desk. Chapters include: the communication process, barriers to communication, understanding the user, reference librarian, know thyself, the reference interview and additional techniques for reducing noise
Theme
Informationsdienstleistungen
Grundlagen u. Einführungen: Allgemeine Literatur

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