Document (#11681)

Author
Lavin, M.R.
Title
Improving the quality of business reference servcies
Source
Reference librarian. 1995, no.48, S.71-98
Year
1995
Abstract
Business reference queries are almost always complex. To handle them well, the librarian must spend considerable time with each patron
Theme
Informationsdienstleistungen

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  2. Terbille, C.: Queuing theory and reference transaction (1995) 0.33
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