Document (#13078)

Author
Manikowski, D.
Title
Communication and the referral interview
Source
Information and referral. 16(1994), S.57-69
Year
1994
Abstract
Presents a 3-part model for the referral transaction based on the '3C's' training model used by INFO LINE of Los Angeles. Explains what happens during the contact, clarification and closure stages of a referral interview, and offers practical tips on each. Also discusses handling problem clients and looks in some detail at the nature of the specialist's role: a specialist can present information and suggestions for addressing a problem, but only the client can actually address it
Theme
Informationsdienstleistungen

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