Document (#13802)

Author

Abdul-Gader, A.

Title

¬The impact of user satisfaction on computer-mediated communication acceptance : a causal path model

Source

Information resources management journal. 9(1996) no.1, S.17-26

Year

1996

Abstract

Identifies the underlying factor structure of computer mediated communication systems (CMCS) user satisfaction. Tests a causal path model that examines the impact of CMCS user satisfaction on CMCS aceptance. A structural equation modelling approach (LISREL) was used to analyze data from 136 CMCS users who have been using CMCS for an extended period of time. Research measurements exhibit satisfactory levels of reliability, convergence, and discriminant validity. The results indicated that satisfaction, among other determinants of CMCS acceptance, accounted for the highest varaition in CMCS acceptance. Discusses several research and organizational implications

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