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Szofran, N.: Internet etiquette and ethics (1994)
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Stevens, N.D.: First-hand reflections on the realities of reference service (1995)
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Lapp, E.: Information services and user training in the electronic library (1996)
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Schiller, N.: Internet training and support academic libraries and computer centers : who's doing what? (1994)
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Potter, L.A.: ¬A systematic approach to finding answers over the Internet (1995)
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