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Hannabuss, S.: Narrative knowledge: eliciting organisational knowledge from storytelling (2000)
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Silverman, D.; Gross, M.: What's so important about data conversion? (1993)
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Miller, T.: Up the wisdom warehouse : why information specialists need to be more proactive (1997)
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Bernsten, B.: ¬The critical choice (1997)
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Berio, G.; Harzallah, M.: Knowledge management for competence management (2005)
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