Document (#14417)

Author

Hogan, D.R.

Title

Cooperative reference service and the referred reference question : an annotated bibliography

Source

Reference services review. 24(1995) no.1, S.57-64,71

Year

1995

Abstract

Reference question referral may be as simple as a telephone call by the librarian to another library to obtain the answer to the patron's inquiry while the patron waits. It may also be a formal arrangement for the referral of questions, with specific goals and objectives, protocols, and procedures. Hogan's annotated bibliography of articles about reference question referral covers 1983 to 1994. Included is information on defining cooperative reference and the referred reference question, establishing networks and policies, a historical view of successes and failures, managing and avaluating cooperative systems, and describing methods of transferring information. Academic, public, and government libraries are discussed

Theme

Informationsdienstleistungen
Literaturübersicht

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