Document (#14534)

Author

Etkin, C.

Title

Creating a core knowledge for electronic reference services

Source

Tennessee librarian. 48(1995/96) no.1, S.16.28

Year

1995/96

Abstract

Organizational restructuring at Western Kentucky University's Helm-Cravens Library resulted in the consolidation of the service points of the Science Library, Government Documents, and Reference into one centralized Reference Center. This created an environment of information overload and technostress for reference librarians. To help remedy this situation, a core knowledge for electronic reference services for all reference desk personnel was established and a new training programme was implemented. All staff who serve at the reference desk were surveyed to determine which electronic resources should become part of the core electronic knowledge. The results of this survey are tabulated. Describes the intensive training programme undertaken once the core item list was established. The programme has enbaled all reference librarians to lead patrons to pertinent resources

Theme

Informationsdienstleistungen
Ausbildung

Similar documents (content)

1. Stevens, N.D.: First-hand reflections on the realities of reference service (1995) 0.32

   0.32426873 = sum of:
     0.32426873 = product of:
       1.0133398 = sum of:
         0.010914618 = weight(abstract_txt:this in 1745) [ClassicSimilarity], result of:
           0.010914618 = score(doc=1745,freq=1.0), product of:
             0.048247717 = queryWeight, product of:
               1.062366 = boost
               2.4130175 = idf(docFreq=10762, maxDocs=44218)
               0.018820975 = queryNorm
             0.2262204 = fieldWeight in 1745, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               2.4130175 = idf(docFreq=10762, maxDocs=44218)
               0.09375 = fieldNorm(doc=1745)
         0.038269542 = weight(abstract_txt:services in 1745) [ClassicSimilarity], result of:
           0.038269542 = score(doc=1745,freq=1.0), product of:
             0.09727685 = queryWeight, product of:
               1.2316716 = boost
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.018820975 = queryNorm
             0.39340854 = fieldWeight in 1745, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.09375 = fieldNorm(doc=1745)
         0.038994294 = weight(abstract_txt:resources in 1745) [ClassicSimilarity], result of:
           0.038994294 = score(doc=1745,freq=1.0), product of:
             0.09850117 = queryWeight, product of:
               1.2393981 = boost
               4.2226825 = idf(docFreq=1761, maxDocs=44218)
               0.018820975 = queryNorm
             0.39587647 = fieldWeight in 1745, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.2226825 = idf(docFreq=1761, maxDocs=44218)
               0.09375 = fieldNorm(doc=1745)
         0.07482915 = weight(abstract_txt:librarians in 1745) [ClassicSimilarity], result of:
           0.07482915 = score(doc=1745,freq=2.0), product of:
             0.120728895 = queryWeight, product of:
               1.3721316 = boost
               4.674911 = idf(docFreq=1120, maxDocs=44218)
               0.018820975 = queryNorm
             0.6198115 = fieldWeight in 1745, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.674911 = idf(docFreq=1120, maxDocs=44218)
               0.09375 = fieldNorm(doc=1745)
         0.06918831 = weight(abstract_txt:training in 1745) [ClassicSimilarity], result of:
           0.06918831 = score(doc=1745,freq=1.0), product of:
             0.14436519 = queryWeight, product of:
               1.5004495 = boost
               5.112096 = idf(docFreq=723, maxDocs=44218)
               0.018820975 = queryNorm
             0.47925898 = fieldWeight in 1745, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.112096 = idf(docFreq=723, maxDocs=44218)
               0.09375 = fieldNorm(doc=1745)
         0.28814262 = weight(abstract_txt:desk in 1745) [ClassicSimilarity], result of:
           0.28814262 = score(doc=1745,freq=2.0), product of:
             0.29659852 = queryWeight, product of:
               2.1506743 = boost
               7.3274393 = idf(docFreq=78, maxDocs=44218)
               0.018820975 = queryNorm
             0.9714904 = fieldWeight in 1745, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               7.3274393 = idf(docFreq=78, maxDocs=44218)
               0.09375 = fieldNorm(doc=1745)
         0.081305176 = weight(abstract_txt:electronic in 1745) [ClassicSimilarity], result of:
           0.081305176 = score(doc=1745,freq=1.0), product of:
             0.2025487 = queryWeight, product of:
               2.5134478 = boost
               4.281712 = idf(docFreq=1660, maxDocs=44218)
               0.018820975 = queryNorm
             0.40141052 = fieldWeight in 1745, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.281712 = idf(docFreq=1660, maxDocs=44218)
               0.09375 = fieldNorm(doc=1745)
         0.41169614 = weight(abstract_txt:reference in 1745) [ClassicSimilarity], result of:
           0.41169614 = score(doc=1745,freq=5.0), product of:
             0.4400701 = queryWeight, product of:
               5.239394 = boost
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.018820975 = queryNorm
             0.935524 = fieldWeight in 1745, product of:
               2.236068 = tf(freq=5.0), with freq of:
                 5.0 = termFreq=5.0
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.09375 = fieldNorm(doc=1745)
       0.32 = coord(8/25)
   

2. Benefiel, C.R.; Miller, J.P.; Ramirez, D.: Baseline subject competencies for the academic reference desk (1997) 0.27

   0.27109006 = sum of:
     0.27109006 = product of:
       0.84715647 = sum of:
         0.10579287 = weight(abstract_txt:university's in 295) [ClassicSimilarity], result of:
           0.10579287 = score(doc=295,freq=1.0), product of:
             0.15207866 = queryWeight, product of:
               1.0889534 = boost
               7.4202213 = idf(docFreq=71, maxDocs=44218)
               0.018820975 = queryNorm
             0.69564575 = fieldWeight in 295, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.4202213 = idf(docFreq=71, maxDocs=44218)
               0.09375 = fieldNorm(doc=295)
         0.038994294 = weight(abstract_txt:resources in 295) [ClassicSimilarity], result of:
           0.038994294 = score(doc=295,freq=1.0), product of:
             0.09850117 = queryWeight, product of:
               1.2393981 = boost
               4.2226825 = idf(docFreq=1761, maxDocs=44218)
               0.018820975 = queryNorm
             0.39587647 = fieldWeight in 295, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.2226825 = idf(docFreq=1761, maxDocs=44218)
               0.09375 = fieldNorm(doc=295)
         0.0529122 = weight(abstract_txt:librarians in 295) [ClassicSimilarity], result of:
           0.0529122 = score(doc=295,freq=1.0), product of:
             0.120728895 = queryWeight, product of:
               1.3721316 = boost
               4.674911 = idf(docFreq=1120, maxDocs=44218)
               0.018820975 = queryNorm
             0.4382729 = fieldWeight in 295, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.674911 = idf(docFreq=1120, maxDocs=44218)
               0.09375 = fieldNorm(doc=295)
         0.06918831 = weight(abstract_txt:training in 295) [ClassicSimilarity], result of:
           0.06918831 = score(doc=295,freq=1.0), product of:
             0.14436519 = queryWeight, product of:
               1.5004495 = boost
               5.112096 = idf(docFreq=723, maxDocs=44218)
               0.018820975 = queryNorm
             0.47925898 = fieldWeight in 295, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.112096 = idf(docFreq=723, maxDocs=44218)
               0.09375 = fieldNorm(doc=295)
         0.034836557 = weight(abstract_txt:knowledge in 295) [ClassicSimilarity], result of:
           0.034836557 = score(doc=295,freq=1.0), product of:
             0.10459106 = queryWeight, product of:
               1.5641668 = boost
               3.5527887 = idf(docFreq=3442, maxDocs=44218)
               0.018820975 = queryNorm
             0.33307394 = fieldWeight in 295, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.5527887 = idf(docFreq=3442, maxDocs=44218)
               0.09375 = fieldNorm(doc=295)
         0.2037476 = weight(abstract_txt:desk in 295) [ClassicSimilarity], result of:
           0.2037476 = score(doc=295,freq=1.0), product of:
             0.29659852 = queryWeight, product of:
               2.1506743 = boost
               7.3274393 = idf(docFreq=78, maxDocs=44218)
               0.018820975 = queryNorm
             0.68694746 = fieldWeight in 295, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.3274393 = idf(docFreq=78, maxDocs=44218)
               0.09375 = fieldNorm(doc=295)
         0.081305176 = weight(abstract_txt:electronic in 295) [ClassicSimilarity], result of:
           0.081305176 = score(doc=295,freq=1.0), product of:
             0.2025487 = queryWeight, product of:
               2.5134478 = boost
               4.281712 = idf(docFreq=1660, maxDocs=44218)
               0.018820975 = queryNorm
             0.40141052 = fieldWeight in 295, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.281712 = idf(docFreq=1660, maxDocs=44218)
               0.09375 = fieldNorm(doc=295)
         0.2603795 = weight(abstract_txt:reference in 295) [ClassicSimilarity], result of:
           0.2603795 = score(doc=295,freq=2.0), product of:
             0.4400701 = queryWeight, product of:
               5.239394 = boost
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.018820975 = queryNorm
             0.5916773 = fieldWeight in 295, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.09375 = fieldNorm(doc=295)
       0.32 = coord(8/25)
   

3. Matylonek, J.C.; Ottow, C.; Reese, T.: Organizing ready reference and administrative information with the reference desk manager (2001) 0.25

   0.25392035 = sum of:
     0.25392035 = product of:
       0.9068583 = sum of:
         0.012863 = weight(abstract_txt:this in 1156) [ClassicSimilarity], result of:
           0.012863 = score(doc=1156,freq=2.0), product of:
             0.048247717 = queryWeight, product of:
               1.062366 = boost
               2.4130175 = idf(docFreq=10762, maxDocs=44218)
               0.018820975 = queryNorm
             0.2666033 = fieldWeight in 1156, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               2.4130175 = idf(docFreq=10762, maxDocs=44218)
               0.078125 = fieldNorm(doc=1156)
         0.10341697 = weight(abstract_txt:pertinent in 1156) [ClassicSimilarity], result of:
           0.10341697 = score(doc=1156,freq=1.0), product of:
             0.16915287 = queryWeight, product of:
               1.1484573 = boost
               7.825686 = idf(docFreq=47, maxDocs=44218)
               0.018820975 = queryNorm
             0.6113817 = fieldWeight in 1156, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.825686 = idf(docFreq=47, maxDocs=44218)
               0.078125 = fieldNorm(doc=1156)
         0.045101088 = weight(abstract_txt:services in 1156) [ClassicSimilarity], result of:
           0.045101088 = score(doc=1156,freq=2.0), product of:
             0.09727685 = queryWeight, product of:
               1.2316716 = boost
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.018820975 = queryNorm
             0.4636364 = fieldWeight in 1156, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.078125 = fieldNorm(doc=1156)
         0.04595522 = weight(abstract_txt:resources in 1156) [ClassicSimilarity], result of:
           0.04595522 = score(doc=1156,freq=2.0), product of:
             0.09850117 = queryWeight, product of:
               1.2393981 = boost
               4.2226825 = idf(docFreq=1761, maxDocs=44218)
               0.018820975 = queryNorm
             0.4665449 = fieldWeight in 1156, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.2226825 = idf(docFreq=1761, maxDocs=44218)
               0.078125 = fieldNorm(doc=1156)
         0.062357627 = weight(abstract_txt:librarians in 1156) [ClassicSimilarity], result of:
           0.062357627 = score(doc=1156,freq=2.0), product of:
             0.120728895 = queryWeight, product of:
               1.3721316 = boost
               4.674911 = idf(docFreq=1120, maxDocs=44218)
               0.018820975 = queryNorm
             0.51650953 = fieldWeight in 1156, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.674911 = idf(docFreq=1120, maxDocs=44218)
               0.078125 = fieldNorm(doc=1156)
         0.2940843 = weight(abstract_txt:desk in 1156) [ClassicSimilarity], result of:
           0.2940843 = score(doc=1156,freq=3.0), product of:
             0.29659852 = queryWeight, product of:
               2.1506743 = boost
               7.3274393 = idf(docFreq=78, maxDocs=44218)
               0.018820975 = queryNorm
             0.9915232 = fieldWeight in 1156, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               7.3274393 = idf(docFreq=78, maxDocs=44218)
               0.078125 = fieldNorm(doc=1156)
         0.34308013 = weight(abstract_txt:reference in 1156) [ClassicSimilarity], result of:
           0.34308013 = score(doc=1156,freq=5.0), product of:
             0.4400701 = queryWeight, product of:
               5.239394 = boost
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.018820975 = queryNorm
             0.77960336 = fieldWeight in 1156, product of:
               2.236068 = tf(freq=5.0), with freq of:
                 5.0 = termFreq=5.0
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.078125 = fieldNorm(doc=1156)
       0.28 = coord(7/25)
   

4. Kramer, E.H.: Why roving reference : a case study in a small academic library (1996) 0.23

   0.22735773 = sum of:
     0.22735773 = product of:
       0.9473239 = sum of:
         0.081927285 = weight(abstract_txt:patrons in 6535) [ClassicSimilarity], result of:
           0.081927285 = score(doc=6535,freq=1.0), product of:
             0.12824774 = queryWeight, product of:
               6.8140855 = idf(docFreq=131, maxDocs=44218)
               0.018820975 = queryNorm
             0.6388205 = fieldWeight in 6535, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.8140855 = idf(docFreq=131, maxDocs=44218)
               0.09375 = fieldNorm(doc=6535)
         0.010914618 = weight(abstract_txt:this in 6535) [ClassicSimilarity], result of:
           0.010914618 = score(doc=6535,freq=1.0), product of:
             0.048247717 = queryWeight, product of:
               1.062366 = boost
               2.4130175 = idf(docFreq=10762, maxDocs=44218)
               0.018820975 = queryNorm
             0.2262204 = fieldWeight in 6535, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               2.4130175 = idf(docFreq=10762, maxDocs=44218)
               0.09375 = fieldNorm(doc=6535)
         0.05514626 = weight(abstract_txt:resources in 6535) [ClassicSimilarity], result of:
           0.05514626 = score(doc=6535,freq=2.0), product of:
             0.09850117 = queryWeight, product of:
               1.2393981 = boost
               4.2226825 = idf(docFreq=1761, maxDocs=44218)
               0.018820975 = queryNorm
             0.55985385 = fieldWeight in 6535, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.2226825 = idf(docFreq=1761, maxDocs=44218)
               0.09375 = fieldNorm(doc=6535)
         0.07482915 = weight(abstract_txt:librarians in 6535) [ClassicSimilarity], result of:
           0.07482915 = score(doc=6535,freq=2.0), product of:
             0.120728895 = queryWeight, product of:
               1.3721316 = boost
               4.674911 = idf(docFreq=1120, maxDocs=44218)
               0.018820975 = queryNorm
             0.6198115 = fieldWeight in 6535, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.674911 = idf(docFreq=1120, maxDocs=44218)
               0.09375 = fieldNorm(doc=6535)
         0.2037476 = weight(abstract_txt:desk in 6535) [ClassicSimilarity], result of:
           0.2037476 = score(doc=6535,freq=1.0), product of:
             0.29659852 = queryWeight, product of:
               2.1506743 = boost
               7.3274393 = idf(docFreq=78, maxDocs=44218)
               0.018820975 = queryNorm
             0.68694746 = fieldWeight in 6535, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.3274393 = idf(docFreq=78, maxDocs=44218)
               0.09375 = fieldNorm(doc=6535)
         0.520759 = weight(abstract_txt:reference in 6535) [ClassicSimilarity], result of:
           0.520759 = score(doc=6535,freq=8.0), product of:
             0.4400701 = queryWeight, product of:
               5.239394 = boost
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.018820975 = queryNorm
             1.1833546 = fieldWeight in 6535, product of:
               2.828427 = tf(freq=8.0), with freq of:
                 8.0 = termFreq=8.0
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.09375 = fieldNorm(doc=6535)
       0.24 = coord(6/25)
   

5. Makinen, R.H.: Scheduling technical services staff at the reference desk (1998) 0.21

   0.20846987 = sum of:
     0.20846987 = product of:
       1.0423493 = sum of:
         0.051026057 = weight(abstract_txt:services in 2204) [ClassicSimilarity], result of:
           0.051026057 = score(doc=2204,freq=1.0), product of:
             0.09727685 = queryWeight, product of:
               1.2316716 = boost
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.018820975 = queryNorm
             0.5245447 = fieldWeight in 2204, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.125 = fieldNorm(doc=2204)
         0.07352835 = weight(abstract_txt:resources in 2204) [ClassicSimilarity], result of:
           0.07352835 = score(doc=2204,freq=2.0), product of:
             0.09850117 = queryWeight, product of:
               1.2393981 = boost
               4.2226825 = idf(docFreq=1761, maxDocs=44218)
               0.018820975 = queryNorm
             0.7464718 = fieldWeight in 2204, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.2226825 = idf(docFreq=1761, maxDocs=44218)
               0.125 = fieldNorm(doc=2204)
         0.38419014 = weight(abstract_txt:desk in 2204) [ClassicSimilarity], result of:
           0.38419014 = score(doc=2204,freq=2.0), product of:
             0.29659852 = queryWeight, product of:
               2.1506743 = boost
               7.3274393 = idf(docFreq=78, maxDocs=44218)
               0.018820975 = queryNorm
             1.2953205 = fieldWeight in 2204, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               7.3274393 = idf(docFreq=78, maxDocs=44218)
               0.125 = fieldNorm(doc=2204)
         0.1084069 = weight(abstract_txt:electronic in 2204) [ClassicSimilarity], result of:
           0.1084069 = score(doc=2204,freq=1.0), product of:
             0.2025487 = queryWeight, product of:
               2.5134478 = boost
               4.281712 = idf(docFreq=1660, maxDocs=44218)
               0.018820975 = queryNorm
             0.535214 = fieldWeight in 2204, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.281712 = idf(docFreq=1660, maxDocs=44218)
               0.125 = fieldNorm(doc=2204)
         0.42519793 = weight(abstract_txt:reference in 2204) [ClassicSimilarity], result of:
           0.42519793 = score(doc=2204,freq=3.0), product of:
             0.4400701 = queryWeight, product of:
               5.239394 = boost
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.018820975 = queryNorm
             0.966205 = fieldWeight in 2204, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.125 = fieldNorm(doc=2204)
       0.2 = coord(5/25)