Document (#16254)

Author
Ounanian, L.A.
Title
Adding value : using a Lotus Notes database to improve reference service
Source
Business information review. 13(1996) no.4, S.259-278
Year
1996
Abstract
Describes the development of Lotus Notes based databases designed to improve the quality of the reference service provided by Horn Library, Babson College, Wellesley, Massachusetts. Babson College is a 4 year business college and the database: Assign2; was created by the Informerger team to maximize public service delivery. Assign2 works as an itelligence gathering tool, one goal being to determine which professors and departments are assigning which kinds of projects to students and to collect relevant information and sources related to these projects. This information forms the basis for improving reference information provision to staff and students with particular reference to user training. Lotus Notes 3.3 is mounted on the college's computer network, Globenet, with 2 public access workstations at the Information Kiosk and in the Library. Students can open up any Lotus Notes database and search for a particular project assignment. The retrieved assignment contains useful research suggestions for sources of specific information. Links are provided from the entries in the Lotus Notes databases directly to relevant Internet and WWW sites
Theme
Informationsdienstleistungen
Object
Lotus Notes

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