Document (#16390)

Title
Guidelines for behavioral performance of reference and information service professionals
Source
RQ. 36(1996) no.2, S.200-203
Year
1996
Abstract
Presents the guidelines produced by the American Library Association, Reference and User Services Association, Ad Hoc Committee on Behavioral Guidelines for Reference and Information Services, designed to provide librarians and information profesionals with specific advice on how to approach the behavioural aspects of staff-user interaction. Issues addressed include: approachability; interest; listening and inquiring; searching and the follow up
Theme
Informationsdienstleistungen

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