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Ulrich, P.S.: Einsatz und Erfahrungen mit QuestionPoint in der Zentral- und Landesbibliothek Berlin (2004)
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Daniel, F.: Internet für Benutzer in Öffentlichen Bibliotheken : das Kölner Konzept (1997)
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Wolpert, D.: ¬Die Stadtbücherei Stuttgart ist - groß, schön, wundervoll : auch im Internet (1997)
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Rau, G.: ¬Die Bibliothek der Universität Konstanz und ihr Internet-Benutzerservice (1997)
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Schröder, K.: Internet-Benutzerarbeitsplätze in der Universitätsbibliothek Dortmund : ein Erfahrungsbericht (1997)
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