Document (#17435)

Author

Stalker, J.C.
Murfin, M.E.

Title

Frequently Asked Questions : an effective way to store and retrieve reference information?

Source

Reference services review. 24(1996) no.4, S.31-40

Year

1996

Abstract

Work is underway by Stalker and Murfin to develop a database of reference information and materials to help referecne librarians identify andswering sources for reference questions. In the process of this work, they found that traditional approaches to this database did not provide a consistently efficient method of gaining access to sources that would answer a perticular reference question. They noted that FAQs have become a major navigating tool on the Internet; a perliminary investigation was done to determine whether FAQs might provide a more consistently successful method of accessing reference knowledge and reference materials. A preliminary study was done of 20 challenging questions on the subject of American government, politics, elections, and law. The purpose was to make a preliminary estimate of how well a limited number of FAQs could represent the variety of patron questions that might be encountered in a subject area. It was concluded that FAQs might be a promising avenue of further research and development

Theme

Informationsdienstleistungen

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