Document (#17863)

Author

Childers, T.A.

Title

Using public library reference collections and staff

Source

Library quarterly. 67(1997) no.2, S.155-173

Year

1997

Abstract

Describes an exploratory study of reference services use in a public library that was performed through 57 user interviews in an affluent and primarily Anglo community in California. 2 subsequent studies were conducted in Hispanic and Vietnamese communities. At the broadest level, the idea of the 'search in motion' was affirmed and users were seen to avail themselves of reference services in a variety of ways. The findings of the Hispanic and Vietnames studies largely echoed those of the original study; but the Hispanic and Vietnamese respondents used the reference collection more often for school, and they; especially the Vietnames; more often brought broad subject needs, rather than requests for specific information, to the library

Theme

Informationsdienstleistungen

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