Document (#18504)

Author

Solomon, P.

Title

Conversation in information seeking contexts : a test of an analytical framework

Source

Library and information science research. 19(1997) no.3, S.217-248

Year

1997

Abstract

Develops an analytical framework to support the analysis of conversation in information seeking contexts. It brings together linguistic and sociolinguistic issues which serve as viewpoints for rxploring how information seeking conversations differ from casual conversations and conversations in restricted conversational domains (e.g. teacher-student, and physician-patient). A sample of 9 conversations from 2 information seeking contexts (i.e. school library media centre, and public library) is used to test the utility of the framework and explore possible characteristics of information seeking conversations. The findings support the utility of the framework for various purposes including: training of information specialists, feedback on their performance, design of human computer dialogues, eliciting of decision making processes during information seeking, and support for natural language processing

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