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Simon-Ritz, F.: Zur Einführung in den Themenschwerpunkt: Benutzerschulung als Informationsdienstleistung in wissenschaftlichen Bibliotheken (2005)
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Hasiewicz, C.: Vernetzung und Kooperation zugunsten besserer Angebote (2005)
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Weiter auf dem Weg zur virtuellen Bibliothek! : Kundenservice zwischen Quantität und Qualität. 3. INETBIB-Tagung vom 4.-6. März 1998 in Köln (1998)
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Lang, U.: Jeder hat das Recht, sein Portal zum Wissen zu betreten (2002)
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Lang, U.: Jeder hat das Recht, sein Portal zum Wissen zu betreten : Bielefeld Conference 2002 (2002)
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