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Schmidt, B.; Tappenbeck, I.: Elektronischer Auskunftsdienst im globalen Netzwerk : Die SUB Göttingen startet im Juni mit QuestionPoint (2004)
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Heinau, V.; Schlichting, H.: Private Zugänge zum Internet (1994)
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Dokter, G.: Benutzer-Attraktivität von Hochschulbibliotheken (2005)
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Askey, D.: "Fühle mich oft als Bittsteller ..." : Anmerkungen zur Dienstleistungsmentalität in deutschen und in amerikanischen Bibliotheken (2003)
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Sauer, C.-D.: "Search, don't surf!" : FirstSearch in der Zentral- und Landesbibliothek Berlin (ZLB) - ein unverzichtbares Auskunftsmittel (1997)
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