Document (#18846)

Author
Rabe, R.
Title
Krone bibliothekarischer Arbeit : Auskunfts- und Beratungsdienst bei den Städtischen Bibliotheken Dresden
Source
BuB. 50(1998) H.4, S.244-247
Year
1998
Abstract
Die bibliothekarische Auskunft hat natürlich zum Ziel, die Fragen des Kunden zufriedenstellend zu beantworten, Informationen zu geben, weiterzuhelfen. Das Augenmerk sollte dabei aber auch immer auf die Gesprächssituation selber gerichtet werden. Erfolgreich wird die Kommunikation zwischen Bibliothekar und Fragenden nur sein, wenn bedacht wird, daß es um Vermittlung geht, und zwar nicht nur um Vermittlung von Fakten, dondern auch eines Bibldes der Bibliothek und ihrer Serviceeinstellung
Theme
Informationsdienstleistungen

Similar documents (content)

  1. Buzinkay, M.: Im Reich der Auskunfts-Avatare : Bibliotheksarbeit in der virtuellen Parallelgesellschaft »Second Life« (2007) 0.15
    0.1477368 = sum of:
      0.1477368 = product of:
        0.92335504 = sum of:
          0.05199775 = weight(abstract_txt:fragen in 168) [ClassicSimilarity], result of:
            0.05199775 = score(doc=168,freq=1.0), product of:
              0.0988648 = queryWeight, product of:
                5.6101127 = idf(docFreq=439, maxDocs=44218)
                0.017622605 = queryNorm
              0.52594805 = fieldWeight in 168, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                5.6101127 = idf(docFreq=439, maxDocs=44218)
                0.09375 = fieldNorm(doc=168)
          0.031638894 = weight(abstract_txt:wird in 168) [ClassicSimilarity], result of:
            0.031638894 = score(doc=168,freq=1.0), product of:
              0.08944228 = queryWeight, product of:
                1.3451341 = boost
                3.773177 = idf(docFreq=2761, maxDocs=44218)
                0.017622605 = queryNorm
              0.35373533 = fieldWeight in 168, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                3.773177 = idf(docFreq=2761, maxDocs=44218)
                0.09375 = fieldNorm(doc=168)
          0.14113575 = weight(abstract_txt:beantworten in 168) [ClassicSimilarity], result of:
            0.14113575 = score(doc=168,freq=1.0), product of:
              0.19237266 = queryWeight, product of:
                1.3949249 = boost
                7.825686 = idf(docFreq=47, maxDocs=44218)
                0.017622605 = queryNorm
              0.7336581 = fieldWeight in 168, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                7.825686 = idf(docFreq=47, maxDocs=44218)
                0.09375 = fieldNorm(doc=168)
          0.69858265 = weight(title_txt:auskunfts in 168) [ClassicSimilarity], result of:
            0.69858265 = score(doc=168,freq=1.0), product of:
              0.2905481 = queryWeight, product of:
                1.7143053 = boost
                9.617446 = idf(docFreq=7, maxDocs=44218)
                0.017622605 = queryNorm
              2.4043615 = fieldWeight in 168, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                9.617446 = idf(docFreq=7, maxDocs=44218)
                0.25 = fieldNorm(doc=168)
        0.16 = coord(4/25)
    
  2. Hämmer, V.; Flammersfeld, E.: Informationskompetenzveranstaltungen evaluieren : Qualitätskontrolle durch Befragung (2008) 0.10
    0.101230055 = sum of:
      0.101230055 = product of:
        0.31634393 = sum of:
          0.02166573 = weight(abstract_txt:fragen in 1832) [ClassicSimilarity], result of:
            0.02166573 = score(doc=1832,freq=1.0), product of:
              0.0988648 = queryWeight, product of:
                5.6101127 = idf(docFreq=439, maxDocs=44218)
                0.017622605 = queryNorm
              0.21914503 = fieldWeight in 1832, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                5.6101127 = idf(docFreq=439, maxDocs=44218)
                0.0390625 = fieldNorm(doc=1832)
          0.03701157 = weight(abstract_txt:kunden in 1832) [ClassicSimilarity], result of:
            0.03701157 = score(doc=1832,freq=1.0), product of:
              0.14128125 = queryWeight, product of:
                1.1954225 = boost
                6.7064548 = idf(docFreq=146, maxDocs=44218)
                0.017622605 = queryNorm
              0.26197088 = fieldWeight in 1832, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.7064548 = idf(docFreq=146, maxDocs=44218)
                0.0390625 = fieldNorm(doc=1832)
          0.04062148 = weight(abstract_txt:natürlich in 1832) [ClassicSimilarity], result of:
            0.04062148 = score(doc=1832,freq=1.0), product of:
              0.15032458 = queryWeight, product of:
                1.2330883 = boost
                6.9177637 = idf(docFreq=118, maxDocs=44218)
                0.017622605 = queryNorm
              0.27022514 = fieldWeight in 1832, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.9177637 = idf(docFreq=118, maxDocs=44218)
                0.0390625 = fieldNorm(doc=1832)
          0.04452367 = weight(abstract_txt:erfolgreich in 1832) [ClassicSimilarity], result of:
            0.04452367 = score(doc=1832,freq=1.0), product of:
              0.15980369 = queryWeight, product of:
                1.2713717 = boost
                7.132539 = idf(docFreq=95, maxDocs=44218)
                0.017622605 = queryNorm
              0.2786148 = fieldWeight in 1832, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                7.132539 = idf(docFreq=95, maxDocs=44218)
                0.0390625 = fieldNorm(doc=1832)
          0.018187456 = weight(abstract_txt:auch in 1832) [ClassicSimilarity], result of:
            0.018187456 = score(doc=1832,freq=2.0), product of:
              0.087978005 = queryWeight, product of:
                1.334078 = boost
                3.742164 = idf(docFreq=2848, maxDocs=44218)
                0.017622605 = queryNorm
              0.2067273 = fieldWeight in 1832, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                3.742164 = idf(docFreq=2848, maxDocs=44218)
                0.0390625 = fieldNorm(doc=1832)
          0.05255664 = weight(abstract_txt:bibliothekarischer in 1832) [ClassicSimilarity], result of:
            0.05255664 = score(doc=1832,freq=1.0), product of:
              0.17848891 = queryWeight, product of:
                1.3436457 = boost
                7.538004 = idf(docFreq=63, maxDocs=44218)
                0.017622605 = queryNorm
              0.29445326 = fieldWeight in 1832, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                7.538004 = idf(docFreq=63, maxDocs=44218)
                0.0390625 = fieldNorm(doc=1832)
          0.026365748 = weight(abstract_txt:wird in 1832) [ClassicSimilarity], result of:
            0.026365748 = score(doc=1832,freq=4.0), product of:
              0.08944228 = queryWeight, product of:
                1.3451341 = boost
                3.773177 = idf(docFreq=2761, maxDocs=44218)
                0.017622605 = queryNorm
              0.29477945 = fieldWeight in 1832, product of:
                2.0 = tf(freq=4.0), with freq of:
                  4.0 = termFreq=4.0
                3.773177 = idf(docFreq=2761, maxDocs=44218)
                0.0390625 = fieldNorm(doc=1832)
          0.07541164 = weight(abstract_txt:vermittlung in 1832) [ClassicSimilarity], result of:
            0.07541164 = score(doc=1832,freq=1.0), product of:
              0.28608498 = queryWeight, product of:
                2.4057012 = boost
                6.7481275 = idf(docFreq=140, maxDocs=44218)
                0.017622605 = queryNorm
              0.26359874 = fieldWeight in 1832, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.7481275 = idf(docFreq=140, maxDocs=44218)
                0.0390625 = fieldNorm(doc=1832)
        0.32 = coord(8/25)
    
  3. Bittner, E.: Auskunfts- und Informationssysteme in Datex-J (1994) 0.09
    0.08593917 = sum of:
      0.08593917 = product of:
        1.0742396 = sum of:
          0.026365748 = weight(abstract_txt:wird in 7155) [ClassicSimilarity], result of:
            0.026365748 = score(doc=7155,freq=1.0), product of:
              0.08944228 = queryWeight, product of:
                1.3451341 = boost
                3.773177 = idf(docFreq=2761, maxDocs=44218)
                0.017622605 = queryNorm
              0.29477945 = fieldWeight in 7155, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                3.773177 = idf(docFreq=2761, maxDocs=44218)
                0.078125 = fieldNorm(doc=7155)
          1.0478739 = weight(title_txt:auskunfts in 7155) [ClassicSimilarity], result of:
            1.0478739 = score(doc=7155,freq=1.0), product of:
              0.2905481 = queryWeight, product of:
                1.7143053 = boost
                9.617446 = idf(docFreq=7, maxDocs=44218)
                0.017622605 = queryNorm
              3.606542 = fieldWeight in 7155, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                9.617446 = idf(docFreq=7, maxDocs=44218)
                0.375 = fieldNorm(doc=7155)
        0.08 = coord(2/25)
    
  4. Webber, S.: Information und Preis : immer noch keine Lösung? (2001) 0.09
    0.08523904 = sum of:
      0.08523904 = product of:
        0.42619517 = sum of:
          0.066073515 = weight(abstract_txt:geben in 5885) [ClassicSimilarity], result of:
            0.066073515 = score(doc=5885,freq=1.0), product of:
              0.115985475 = queryWeight, product of:
                1.083131 = boost
                6.0764866 = idf(docFreq=275, maxDocs=44218)
                0.017622605 = queryNorm
              0.5696706 = fieldWeight in 5885, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.0764866 = idf(docFreq=275, maxDocs=44218)
                0.09375 = fieldNorm(doc=5885)
          0.17765555 = weight(abstract_txt:kunden in 5885) [ClassicSimilarity], result of:
            0.17765555 = score(doc=5885,freq=4.0), product of:
              0.14128125 = queryWeight, product of:
                1.1954225 = boost
                6.7064548 = idf(docFreq=146, maxDocs=44218)
                0.017622605 = queryNorm
              1.2574602 = fieldWeight in 5885, product of:
                2.0 = tf(freq=4.0), with freq of:
                  4.0 = termFreq=4.0
                6.7064548 = idf(docFreq=146, maxDocs=44218)
                0.09375 = fieldNorm(doc=5885)
          0.106856816 = weight(abstract_txt:erfolgreich in 5885) [ClassicSimilarity], result of:
            0.106856816 = score(doc=5885,freq=1.0), product of:
              0.15980369 = queryWeight, product of:
                1.2713717 = boost
                7.132539 = idf(docFreq=95, maxDocs=44218)
                0.017622605 = queryNorm
              0.66867554 = fieldWeight in 5885, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                7.132539 = idf(docFreq=95, maxDocs=44218)
                0.09375 = fieldNorm(doc=5885)
          0.030865137 = weight(abstract_txt:auch in 5885) [ClassicSimilarity], result of:
            0.030865137 = score(doc=5885,freq=1.0), product of:
              0.087978005 = queryWeight, product of:
                1.334078 = boost
                3.742164 = idf(docFreq=2848, maxDocs=44218)
                0.017622605 = queryNorm
              0.35082787 = fieldWeight in 5885, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                3.742164 = idf(docFreq=2848, maxDocs=44218)
                0.09375 = fieldNorm(doc=5885)
          0.044744153 = weight(abstract_txt:wird in 5885) [ClassicSimilarity], result of:
            0.044744153 = score(doc=5885,freq=2.0), product of:
              0.08944228 = queryWeight, product of:
                1.3451341 = boost
                3.773177 = idf(docFreq=2761, maxDocs=44218)
                0.017622605 = queryNorm
              0.50025725 = fieldWeight in 5885, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                3.773177 = idf(docFreq=2761, maxDocs=44218)
                0.09375 = fieldNorm(doc=5885)
        0.2 = coord(5/25)
    
  5. bibweb - Das Lernforum : Fit für die Bibliothek der Zukunft (2003) 0.08
    0.08151493 = sum of:
      0.08151493 = product of:
        0.33964556 = sum of:
          0.034665167 = weight(abstract_txt:fragen in 1794) [ClassicSimilarity], result of:
            0.034665167 = score(doc=1794,freq=1.0), product of:
              0.0988648 = queryWeight, product of:
                5.6101127 = idf(docFreq=439, maxDocs=44218)
                0.017622605 = queryNorm
              0.35063204 = fieldWeight in 1794, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                5.6101127 = idf(docFreq=439, maxDocs=44218)
                0.0625 = fieldNorm(doc=1794)
          0.042616997 = weight(abstract_txt:kommunikation in 1794) [ClassicSimilarity], result of:
            0.042616997 = score(doc=1794,freq=1.0), product of:
              0.113457896 = queryWeight, product of:
                1.071264 = boost
                6.009912 = idf(docFreq=294, maxDocs=44218)
                0.017622605 = queryNorm
              0.3756195 = fieldWeight in 1794, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.009912 = idf(docFreq=294, maxDocs=44218)
                0.0625 = fieldNorm(doc=1794)
          0.05921852 = weight(abstract_txt:kunden in 1794) [ClassicSimilarity], result of:
            0.05921852 = score(doc=1794,freq=1.0), product of:
              0.14128125 = queryWeight, product of:
                1.1954225 = boost
                6.7064548 = idf(docFreq=146, maxDocs=44218)
                0.017622605 = queryNorm
              0.41915342 = fieldWeight in 1794, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.7064548 = idf(docFreq=146, maxDocs=44218)
                0.0625 = fieldNorm(doc=1794)
          0.061909508 = weight(abstract_txt:bibliothekarische in 1794) [ClassicSimilarity], result of:
            0.061909508 = score(doc=1794,freq=1.0), product of:
              0.14552951 = queryWeight, product of:
                1.2132623 = boost
                6.806538 = idf(docFreq=132, maxDocs=44218)
                0.017622605 = queryNorm
              0.42540863 = fieldWeight in 1794, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.806538 = idf(docFreq=132, maxDocs=44218)
                0.0625 = fieldNorm(doc=1794)
          0.020576756 = weight(abstract_txt:auch in 1794) [ClassicSimilarity], result of:
            0.020576756 = score(doc=1794,freq=1.0), product of:
              0.087978005 = queryWeight, product of:
                1.334078 = boost
                3.742164 = idf(docFreq=2848, maxDocs=44218)
                0.017622605 = queryNorm
              0.23388524 = fieldWeight in 1794, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                3.742164 = idf(docFreq=2848, maxDocs=44218)
                0.0625 = fieldNorm(doc=1794)
          0.12065862 = weight(abstract_txt:vermittlung in 1794) [ClassicSimilarity], result of:
            0.12065862 = score(doc=1794,freq=1.0), product of:
              0.28608498 = queryWeight, product of:
                2.4057012 = boost
                6.7481275 = idf(docFreq=140, maxDocs=44218)
                0.017622605 = queryNorm
              0.42175797 = fieldWeight in 1794, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.7481275 = idf(docFreq=140, maxDocs=44218)
                0.0625 = fieldNorm(doc=1794)
        0.24 = coord(6/25)