Document (#20069)

Author

Eckwright, G.Z.
Hoskisson, T.
Pollastro, M.

Title

Reference etiquette : a guide to excruciatingly correct behavior

Source

American libraries. 29(1998) no.5, S.42-45

Year

1998

Abstract

Gives practical advice on staffing a reference desk. Covers topics such as whether to bring work to the desk, how to maintain an approachable manner, whether to mingle with users, how to deal with queues and telephone enquiries, the importance of working with colleagues and sharing questions, and making referrals

Theme

Informationsdienstleistungen

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