Document (#20078)

Author

Frowein, C.

Title

Benchmarking voor informatiedienstverleners : een zinvolle stap op weg naar kwaliteit

Source

Informatie professional. 2(1998) no.3, S.21-27

Year

1998

Abstract

Modern technology has radically altered the administration of information services and offers a range of alternative sources of information. Librarians must be prepared to use the technology to highlight the importance of their services. Benchmarking provides a useful guarantee to standards of service and assists in improving services on an ongoing basis. In the Netherlands useful models for assessing services have been developed by the Instituut Nederlandse Kwaliteit and the Economic Instituut voor het Midden- en Kleinbedrijf

Footnote

Übers. d. Titels: Benchmarking for information services providers: a useful step towards quality

Theme

Informationsdienstleistungen

Similar documents (content)

1. Laan, H. van der: Nieuwe Nederlandse Web-Woelers (1998) 0.27

   0.27377775 = sum of:
     0.27377775 = product of:
       1.711111 = sum of:
         0.049673896 = weight(abstract_txt:range in 2408) [ClassicSimilarity], result of:
           0.049673896 = score(doc=2408,freq=1.0), product of:
             0.07850084 = queryWeight, product of:
               5.062254 = idf(docFreq=760, maxDocs=44218)
               0.015507092 = queryNorm
             0.63278174 = fieldWeight in 2408, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.062254 = idf(docFreq=760, maxDocs=44218)
               0.125 = fieldNorm(doc=2408)
         0.052217823 = weight(abstract_txt:offers in 2408) [ClassicSimilarity], result of:
           0.052217823 = score(doc=2408,freq=1.0), product of:
             0.081158616 = queryWeight, product of:
               1.0167874 = boost
               5.1472363 = idf(docFreq=698, maxDocs=44218)
               0.015507092 = queryNorm
             0.64340454 = fieldWeight in 2408, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.1472363 = idf(docFreq=698, maxDocs=44218)
               0.125 = fieldNorm(doc=2408)
         0.18917814 = weight(abstract_txt:netherlands in 2408) [ClassicSimilarity], result of:
           0.18917814 = score(doc=2408,freq=2.0), product of:
             0.15194723 = queryWeight, product of:
               1.391263 = boost
               7.042927 = idf(docFreq=104, maxDocs=44218)
               0.015507092 = queryNorm
             1.2450253 = fieldWeight in 2408, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               7.042927 = idf(docFreq=104, maxDocs=44218)
               0.125 = fieldNorm(doc=2408)
         1.4200411 = weight(title_txt:nederlandse in 2408) [ClassicSimilarity], result of:
           1.4200411 = score(doc=2408,freq=1.0), product of:
             0.2912613 = queryWeight, product of:
               1.9262127 = boost
               9.7509775 = idf(docFreq=6, maxDocs=44218)
               0.015507092 = queryNorm
             4.8754888 = fieldWeight in 2408, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               9.7509775 = idf(docFreq=6, maxDocs=44218)
               0.5 = fieldNorm(doc=2408)
       0.16 = coord(4/25)
   

2. Kruizinga, E.: Kennislogistiek en kennismarkt : domeinen voor de informatie professional (1997) 0.23

   0.22649686 = sum of:
     0.22649686 = product of:
       1.4156054 = sum of:
         0.03725542 = weight(abstract_txt:range in 1396) [ClassicSimilarity], result of:
           0.03725542 = score(doc=1396,freq=1.0), product of:
             0.07850084 = queryWeight, product of:
               5.062254 = idf(docFreq=760, maxDocs=44218)
               0.015507092 = queryNorm
             0.4745863 = fieldWeight in 1396, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.062254 = idf(docFreq=760, maxDocs=44218)
               0.09375 = fieldNorm(doc=1396)
         0.03805869 = weight(abstract_txt:importance in 1396) [ClassicSimilarity], result of:
           0.03805869 = score(doc=1396,freq=1.0), product of:
             0.0796252 = queryWeight, product of:
               1.007136 = boost
               5.098378 = idf(docFreq=733, maxDocs=44218)
               0.015507092 = queryNorm
             0.47797295 = fieldWeight in 1396, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.098378 = idf(docFreq=733, maxDocs=44218)
               0.09375 = fieldNorm(doc=1396)
         0.1200467 = weight(abstract_txt:services in 1396) [ClassicSimilarity], result of:
           0.1200467 = score(doc=1396,freq=2.0), product of:
             0.21577018 = queryWeight, product of:
               3.3158019 = boost
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.015507092 = queryNorm
             0.5563637 = fieldWeight in 1396, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.09375 = fieldNorm(doc=1396)
         1.2202446 = weight(title_txt:voor in 1396) [ClassicSimilarity], result of:
           1.2202446 = score(doc=1396,freq=1.0), product of:
             0.4537362 = queryWeight, product of:
               3.400005 = boost
               8.6058445 = idf(docFreq=21, maxDocs=44218)
               0.015507092 = queryNorm
             2.6893263 = fieldWeight in 1396, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               8.6058445 = idf(docFreq=21, maxDocs=44218)
               0.3125 = fieldNorm(doc=1396)
       0.16 = coord(4/25)
   

3. Kingma, J.: Veilingcatalogi : instrumentarium voor bibliografen, 4 (1996) 0.22

   0.22437508 = sum of:
     0.22437508 = product of:
       1.8697925 = sum of:
         0.044401806 = weight(abstract_txt:importance in 7333) [ClassicSimilarity], result of:
           0.044401806 = score(doc=7333,freq=1.0), product of:
             0.0796252 = queryWeight, product of:
               1.007136 = boost
               5.098378 = idf(docFreq=733, maxDocs=44218)
               0.015507092 = queryNorm
             0.5576351 = fieldWeight in 7333, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.098378 = idf(docFreq=733, maxDocs=44218)
               0.109375 = fieldNorm(doc=7333)
         0.11704801 = weight(abstract_txt:netherlands in 7333) [ClassicSimilarity], result of:
           0.11704801 = score(doc=7333,freq=1.0), product of:
             0.15194723 = queryWeight, product of:
               1.391263 = boost
               7.042927 = idf(docFreq=104, maxDocs=44218)
               0.015507092 = queryNorm
             0.7703201 = fieldWeight in 7333, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.042927 = idf(docFreq=104, maxDocs=44218)
               0.109375 = fieldNorm(doc=7333)
         1.7083427 = weight(title_txt:voor in 7333) [ClassicSimilarity], result of:
           1.7083427 = score(doc=7333,freq=1.0), product of:
             0.4537362 = queryWeight, product of:
               3.400005 = boost
               8.6058445 = idf(docFreq=21, maxDocs=44218)
               0.015507092 = queryNorm
             3.765057 = fieldWeight in 7333, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               8.6058445 = idf(docFreq=21, maxDocs=44218)
               0.4375 = fieldNorm(doc=7333)
       0.12 = coord(3/25)
   

4. Plaister, J.: PICA : Centrum voor Bibliotheekautomatisering (1987) 0.17

   0.17224361 = sum of:
     0.17224361 = product of:
       2.1530452 = sum of:
         0.20065373 = weight(abstract_txt:netherlands in 1520) [ClassicSimilarity], result of:
           0.20065373 = score(doc=1520,freq=1.0), product of:
             0.15194723 = queryWeight, product of:
               1.391263 = boost
               7.042927 = idf(docFreq=104, maxDocs=44218)
               0.015507092 = queryNorm
             1.3205488 = fieldWeight in 1520, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.042927 = idf(docFreq=104, maxDocs=44218)
               0.1875 = fieldNorm(doc=1520)
         1.9523915 = weight(title_txt:voor in 1520) [ClassicSimilarity], result of:
           1.9523915 = score(doc=1520,freq=1.0), product of:
             0.4537362 = queryWeight, product of:
               3.400005 = boost
               8.6058445 = idf(docFreq=21, maxDocs=44218)
               0.015507092 = queryNorm
             4.3029222 = fieldWeight in 1520, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               8.6058445 = idf(docFreq=21, maxDocs=44218)
               0.5 = fieldNorm(doc=1520)
       0.08 = coord(2/25)
   

5. Kircz, J.; Goris, G.; Drenthe, G.: Bouwstenen voor semantisch publiceren : van thesaurusverrijking naar ontologieën (2005) 0.16

   0.16327201 = sum of:
     0.16327201 = product of:
       2.0409002 = sum of:
         0.82065564 = weight(title_txt:naar in 160) [ClassicSimilarity], result of:
           0.82065564 = score(doc=160,freq=1.0), product of:
             0.2764412 = queryWeight, product of:
               1.8765677 = boost
               9.499662 = idf(docFreq=8, maxDocs=44218)
               0.015507092 = queryNorm
             2.9686446 = fieldWeight in 160, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               9.499662 = idf(docFreq=8, maxDocs=44218)
               0.3125 = fieldNorm(doc=160)
         1.2202446 = weight(title_txt:voor in 160) [ClassicSimilarity], result of:
           1.2202446 = score(doc=160,freq=1.0), product of:
             0.4537362 = queryWeight, product of:
               3.400005 = boost
               8.6058445 = idf(docFreq=21, maxDocs=44218)
               0.015507092 = queryNorm
             2.6893263 = fieldWeight in 160, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               8.6058445 = idf(docFreq=21, maxDocs=44218)
               0.3125 = fieldNorm(doc=160)
       0.08 = coord(2/25)