Document (#20192)

Author

Tenopir, C.

Title

Plagued by our own successes

Source

Library journal. 123(1998) no.4, S.39-40

Year

1998

Abstract

Reports on a survey of electronic reference sources and their impact on the work of reference librarians. Reference librarians in university libraries in the Association of Research Libraries (ARL) in the USA were asked to comment on how the library's use of such sources has changed over the past 2 to 3 years and how the work of reference staff has changed. The themes highlighted by the survey include changes in user instructions; the impact of technology; the rising expectations of users; and 'technostress'

Theme

Informationsdienstleistungen

Location

USA

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